Terms and conditions

1. Supplier identification

Dropscotch.com is a site operated by Dropscotch. Our main trading address is 35 Africa Drive, Lancaster LA1 5TZ and our phone number is 01524 843 056.

2. Security


The dropscotch.com checkout page is protected by SSL to keep our customers’ credit card data safe and secure. On checkout pages, we’re Level 1 PCI compliant and use 128 bit SSL encryption.

All transfers conducted through dropscotch.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.


Dropsotch.com uses cookies according to the new Electronic Communications Act. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive.

Personal data

The personal information you provide will be used to ensure deliveries to you, to provide offers and information on our catalogue to you. The information you provide is only available to Dropscotch and will not be shared with third parties other than service providers and in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

3. Right to cancel

All customers have the right to cancel their orders under The Distance Selling Regulations that gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations. 

4. Refunds and returns

Our refunds and returns policy is available here.

5. Delivery

Estimated delivery: UK 2-3 days, Europe 5-7 days, Rest of the world 7-9 days. Please be aware, though, that these are estimated delivery times and are reliant on a third party service.

In the event that your delivery is delayed for any reason within our control, we will do our best to keep you informed of the estimated delivery date. Please note that if the product(s) is/are not delivered within 30 days of the despatch confirmation email, we will ship a replacement item if available or refund your original payment if not.

6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.